Contractor, Quality Review Analyst
Apex Fintech Solutions
350 N St. Paul St.
Suite 1300
Dallas, TX 75201
WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, Belfast, and Manila.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:
2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
2021 Most Innovative Companies - presented by Fast Company
2021 Best API & Best Trading Technology - presented by Global Fintech Awards
ABOUT THIS ROLE
Financial Crimes Compliance ("FCC") Quality Review Analyst (Contracted position)The Quality Review Analyst is responsible for reviewing, assessing, and reporting on the effectiveness and quality of work performed by Financial Crimes Compliance ("FCC") Staff. Key responsibilities include:- Conducting internal quality reviews, which involve call sampling, case reviews, and other quality assessment functions to ensure that FCC associates are delivering high-quality service to clients while adhering to established processes and procedures.
- Assisting management in evaluating and reporting on the effectiveness and quality of the work performed by associates.
- Utilizing a quality monitoring data management system to compile and track performance at both team and individual levels.
- Preparing and analyzing internal quality reports for management review.
- Collaborating with leadership and management to address any gaps identified during quality reviews.
- Highlighting immediate compliance concerns
- Performing other duties as required or assigned.
Qualifications- Bachelor's degree or equivalent experience.
- A minimum of 2 years of experience working for a bank or financial institution.
- Comprehensive knowledge of PC computing environments, including familiarity with alert monitoring tools and reporting/query tools.
- Proficient in MS Word, Excel, and Outlook.
- Strong analytical skills for identifying problems and developing effective solutions.
- Excellent computer skills.
- Outstanding written and verbal communication skills.
- Strong interpersonal skills.
- Exceptional organizational and analytical abilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Apply now
WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, Belfast, and Manila.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:
2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
2021 Most Innovative Companies - presented by Fast Company
2021 Best API & Best Trading Technology - presented by Global Fintech Awards
ABOUT THIS ROLE
Financial Crimes Compliance ("FCC") Quality Review Analyst (Contracted position)
The Quality Review Analyst is responsible for reviewing, assessing, and reporting on the effectiveness and quality of work performed by Financial Crimes Compliance ("FCC") Staff. Key responsibilities include:
- Conducting internal quality reviews, which involve call sampling, case reviews, and other quality assessment functions to ensure that FCC associates are delivering high-quality service to clients while adhering to established processes and procedures.
- Assisting management in evaluating and reporting on the effectiveness and quality of the work performed by associates.
- Utilizing a quality monitoring data management system to compile and track performance at both team and individual levels.
- Preparing and analyzing internal quality reports for management review.
- Collaborating with leadership and management to address any gaps identified during quality reviews.
- Highlighting immediate compliance concerns
- Performing other duties as required or assigned.
Qualifications
- Bachelor's degree or equivalent experience.
- A minimum of 2 years of experience working for a bank or financial institution.
- Comprehensive knowledge of PC computing environments, including familiarity with alert monitoring tools and reporting/query tools.
- Proficient in MS Word, Excel, and Outlook.
- Strong analytical skills for identifying problems and developing effective solutions.
- Excellent computer skills.
- Outstanding written and verbal communication skills.
- Strong interpersonal skills.
- Exceptional organizational and analytical abilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
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